Initial & Continuous End-User Support
Critical to the successful deployment of any digital platform is the initial pre-deployment training. Initial pre-deployment training is provided to your assigned administrators and instructor staff to prepare them on how to utilize the system, from basic setup, participant connections, and scenario creation and management. We offer professional training led by instructors who are knowledgeable in the best practices of integrating our simulations platform into first responder training. During our training, instructors will guide participants through all of the phases of designing and creating scenarios through hands-on learning activities.
Support Plan
We offer continuous Support Plan that entitles our customers to
- Access to our support staff
- Updates to latest releases with active support plans
- Access to additional support services, documentation, manuals, webinars, etc.
Additional years of support can be purchased prior to the anniversary date. Customers who allow their Software Upgrades and Support Plan to expire may be charged an additional fee for renewal.
Read Our Latest Blog Posts
Practice Makes Perfect: Incident Commander, Company Officer, and Supervisor Decision Making in Simulated Environments
Joint Command Post at a Shipboard Fire Incident So you want to be in charge? First Responders, like their military brothers and sisters, are a special breed. They have decided to serve their [...]
Preparing for Emergency Responses with Multi-Player and Combined Simulations
The growing complexity of man-made and natural emergency events poses significant challenges to emergency responders and civilian managers alike as they are forced to deal with multi-domain incidents that require responses beyond the traditional construct. [...]
Evolution of Active Shooter Response Training
Columbine High School Shooting Was a Catalyst for Change The 20 April 1999 Columbine High School shooting was the catalyst that sparked a revolution in the way law enforcement prepares for and responds to active [...]
OVERVIEW
Emergency Response Simulations (ERSims) uses the latest technology to develop high-fidelity, cost-effective training and simulation software products and components for emergency response agencies.
We focus on the needs of First Responders, which helps us develop applications and training tools for specific uses, leveraging our experience in scenario development, while utilizing the same tools used by the military, to help us forge close customer relationships.
ERSim’s platform enables users to create, simulate and visualize realistic multi-faceted, incident response training scenarios, to help enhance emergency response readiness.
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